Welcome to Three One Duo. Here, we strive to make your shopping experience an easy and enjoyable one. These terms and conditions apply to www.threeoneduo.com. Please read through this page before you begin shopping on this website. By using this website, you are indicating that you have acknowledged, understood, and agree to the terms and conditions.

 

ABOUT US

THREE ONE DUO (“we”, “us”, “our”, “Three One Duo”) website and related services are made available to you in accordance with the following terms and conditions.

THREE ONE DUO is a business registered in Singapore under registration number 53391474D.

Our working hours are from Mondays to Fridays, excluding weekends and public holidays.

We usually take 1-2 working days to get back to your emails. Please kindly refrain from sending multiple emails as your emails will get pushed back, and hence, there will be a delay in replies.

We may update or modify the terms and conditions from time to time without prior notice. You should check this page regularly to take note of any changes we may have made to the terms and conditions.

 

DISCLAIMER

Our website and all its contents relating to Three One Duo are provided on an “AS IS” basis without any representation or endorsement made and without warranty of any kind whether express or implied in respect of this website and/or the information contained in it, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. You expressly agree that your use of this website is at your own risk. Three One Duo does not warrant that this website and/or its services will be uninterrupted, timely, secure, or error-free.

 

LICENSE AND SITE ACCESS
Three One Duo grants you limited license to access and make personal use of this website. You may copy information from this website only as necessary for your personal use to view, save, print, or e-mail it. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of Three One Duo so long as the link does not portray Three One Duo, its associates, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Three One Duo logos or other proprietary graphics or trademarks as part of the link without expressed written permission. You agree otherwise not to reproduce, modify, distribute, decompile, disassemble or reverse engineer any portion of this website. You further agree that you will not:

  1. Attempt to gain unauthorized access to this website, other accounts, computer systems or networks connected to this website, through password mining or any other means;
  2. Impersonate any person or entity, including, but not limited to, a Company representative or employee, or falsely state or otherwise misrepresent your affiliation with a person or entity;
  3. Take any action that imposes an unreasonably or disproportionately large load on this website infrastructure;
  4. Intentionally or unintentionally violate any applicable local, national or international law.

 

EXTERNAL LINKS
This website may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties. Since we do not possess any control over such sites and resources, you acknowledge and agree that we will not be held responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

 

INTELLECTUAL PROPERTY RIGHTS
Three One Duo is the owner or the licensee of all intellectual property rights in and to the content on this website, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from this website in any form or by any means without Three One Duo’s prior written permission, and you are solely responsible for obtaining such permission before dealing with any content or material that is available on this website.

 

TRADEMARKS
“Three One Duo” and “threeoneduo.com” are trademarks, service marks and/or trade names of Three One Duo. All other trademarks, service marks and trade names contained in this website are properties of Three One Duo. We disclaim any proprietary interest in trademarks, service marks and trade names other than its own. No use of these marks may be made without our prior written authorization, except as necessary to accurately identify our products or services.

 

TERMS OF USE
Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some or all parts of this website.

 

TERMS OF SALE
By purchasing from Three One Duo, you agree to receive marketing communications from us on our promotions & launches. We recognise the individual rights to protect your personal data, including the rights of access and correction, and the needs for the company to collect, use or disclose personal data for only legitimate and reasonable purposes.


You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed irrevocable and unconditional upon transmission through the website, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you.

We reserve the right to accept or decline any and all orders received from or through the website in our sole discretion. Our acceptance of your order will take place when a confirmation email is sent to your registered email address with us, at which point a contract will come into existence between you and us. Each fully-paid order accepted by us shall constitute a separate and individual contract governed by these terms and conditions.

If we are unable to process your order, it might be because the product is out of stock, because of unexpected limits on our resources for which we could not reasonably plan, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.

The price payable by you for the product shall be the price of the product listed for sale as stated on the website at the time your order is transmitted to us through the website. All prices are subject to taxes, unless otherwise stated. We reserve the right to amend the price of any product at any time without giving any reason or prior notice. Please complete payment at the moment your order was placed as all unpaid orders will be cancelled automatically after an hour. In the event that any product has been mispriced on the website, we reserve the right to terminate the order and notify you of the termination, regardless of whether or not the products have been dispatched or are in transit and whether payment has been charged to you.


PRODUCTS
We try to be as accurate as possible in our descriptions of products available for purchase on the website. However, our products may vary slightly from their pictures due to editing of images. The images of the products on our website are for illustrative purposes only. Colours may appear slightly different in real life due to lighting conditions, editing of images, or variances in computer screen calibration. We do however strive to ensure that screen colours are true to life, as much as possible. We do not warrant that product descriptions or other content on the website are accurate, complete, reliable, current, or error-free.

All measurements provided on our website are only basic measurements which were taken as accurately as possible. Nevertheless, the presence of discrepancies is still common due to the nature of the mass-manufacturing process. Such instances are not within our control and we will not be held responsible for those discrepancies.

 

BACKORDER
Backorders are open for sold out items that have popular demand. Please only order if you are comfortable with the waiting time and any possible delays. We apologize for any possible delays or cancelled backorders due to unforeseen circumstances such as delays in shipment. In the event of a cancelled backorder, an e-voucher of the same value of the backorder item with no expiry will be issued via email.


If instock and backorder items are placed together in the same order, all items will only be shipped when backorder items arrive. Please kindly indicate in your order notes if you would like to receive your instock items earlier. Do check the backorder tab under our product listings or our backorder status page for updates on your backorder item after you have placed your order. There will be strictly no refunds if one backs out of a paid backorder.

 

BOUNCED / RETURNED PARCELS
We'll be in touch via email in the event of a bounced parcel. However, please note that, without prejudice to any other right or remedy available to us, we may charge you for storage costs and any further delivery costs, or terminate your order if you repeatedly fail to take delivery of the product. Customers will bear the full costs of redelivery unless it is an error on our part.

Bounced parcels that are unclaimed after half a year will be deemed as Three One Duo’s property and no compensation will be offered as sufficient response time has been given.


EXCHANGES

Conditions not applicable for exchanges include:

1. Slight Measurement Differences: Please note that there might be a slight difference of up to 0.5” in measurements provided as all products are mass produced. This will not be classified as a defect.
2. Differences in colours: Due to different monitor settings, colour of apparel may differ. The slight variant in colours will not be classified as a defect.
3. Deliberate Damage: We check and pack our clothes before each delivery to ensure quality. As such, deliberate damage will not be tolerated and such damages done to the item will definitely not be eligible for exchange. Eg: Pen marks, food stains, perfume stains, holes created deliberately etc.
4. Personal Preferences: Personal dislikes of certain colours, material, size etc.
5. Variances in Printed/Dyes Apparels: For printed/dyed apparels (floral prints/denim/crochet/lace), do note that there may be slight variances due to fabric placement.
6. All sales or promotion items are not eligible for exchange or refund.


Requests for exchange due to such reasons will be rejected. Three One Duo reserves the right to amend the terms from time to time without prior notice.