General Questions

We bring in new arrivals around every two weeks. Follow us on Instagram or subscribe to our mailing list to receive updates whenever we have a new launch.

We source our clothes internationally from a variety of suppliers.

At the moment, we do not have a size guide as our clothes are sourced from different suppliers and may differ in sizing. Do refer to our measurements under our product listings for individual sizing references.

Unfortunately, we do not have a physical store as of now. However, we do look forward to opening one in the future.

Student Discount

We do! Secondary schools, polytechnics, and university students in Singapore can join our student discount programme to get 15% off your orders. To receive the discount, simply verify your student status with us here.

Once verification is complete, we will send you an email with a unique code attached to your account. The discount code is unique to you and can be applied before each checkout.

We review the applications on a first come first serve basis. We take pride in the confidentiality of your information and will require up to 1 working day to process your application. We will let you know via email if you’ve been successfully verified or if additional information is required to complete your verification. Please check your spam/junk folder if you do not see an email in your inbox.

If you register as a student, your student discount will end 1 year after your graduation.

If you register as a graduate, your student discount will end 1 year after the date of approval.

We take privacy issues very seriously. We only use someone's information to confirm their eligibility. We do not rent their information nor do we sell it. We do not store documents or images uploaded to our system. Click here to read our full privacy policy.

Due to the guidelines set up in Singapore, we do not store any information that contains your NRIC number. If the submitted document contains your NRIC number, our system will blur it out automatically.

Shopping Guide

   1. Choose a category and start browsing. 
   2. When you find an item you like, choose your size and color and add it to your cart.
   3. Once you’re done adding all the items to your cart, complete your order by reviewing your shopping cart.
   4. You can log into your account or sign up for a new account if it's your first time purchasing.
   5. Fill in the required details on the checkout page and check that all details especially your delivery address is correct.
   6. Choose your preferred shipping method.
   7. Select a payment method.
   8. Confirm your order and you're all ready to meet your new clothes!
   9. You'll receive an email confirmation once your payment is successful.

You may email us at hello@threeoneduo.com and we'll be sure to answer your queries!

We accept Paypal, Mastercard, and Visa.

Returns & Exchanges

Unfortunately, we do not accept returns at this point.

We do not accept exchanges at this point unless it meets the following requirements:
1. You received a defective item.
2. You received the wrong item / size / color.

To request for an exchange, please send us an email at sales@threeoneduo.com with the email subject "Defective / Wrong Item / Size / Color Received" and include your order number, product name, and photograph of either the defected part of the item, or the wrong item / size / color received, and we will get in touch with you.

Exchanges will only be done for item(s) in its original condition (unworn, unwashed, unaltered) and on a case by case basis. Please note that all exchanges have to be done within 7 working days from the day the parcel was delivered. We will not be responsible for lost mails in connection to such returns or exchanges. We reserve the rights to reject a return if it is not in its original condition. 

Any exchange/return will be one-time and will not be applicable for a second exchange.

In the situation where the item is not available for exchange, we will proceed to refund the item at the price it was sold at. (E.g. If item was bought at $25 after 15% discount, we will refund $25). Please note that shipping fees will not be refunded in this case.

Garment Care

1. Always choose hand wash over machine wash whenever possible.
2. Separate your clothes into light and dark colors to avoid any colour transfers onto each other.
3. Use a laundry bag for more delicate clothes.
4. Do not leave clothes soaking for too long.

For more detailed information, you may read the product care section in our item description.